Shipping policy

Postage and Packaging Costs

All postage and packaging costs are in accordance with our chosen courier.

Courier Responsibility

Any lost or damaged goods in the possession of the courier are no longer the responsibility of us (Button Up Baby Limited) and as such, we will not refund/replace any goods lost or damaged by them. We will however offer help and support in contacting the courier in the event of an issue being encountered. We will use our discretion in this matter .

Delivery times

Delivery times are approximate and estimated. We in no way guarantee posting/delivery times to be exact, with the exception of our guaranteed delivery/special delivery options being purchased, in accordance with the 'Order By' time being adhered to by you (our client).

We do however aim to have all orders, processed, packaged and posted or ready for in-store collection (delivery option selection dependent) within 7 days of receiving the order placement at our packaging facility. 

Some items are made to order or ordered in specifically for you from a manufacturer, and will, therefore, take longer to receive, according to the recommendation in the description of those specific products.

We appreciate your patience and understanding in this matter, especially with bespoke or handmade products.